Restaurant Training Manual – Presenting the Menu & Taking Food Order

Headwaiter/waiter should approach the table with a smile and pleasant eye contact, and must greet guests by saying: “Good (time of the day), Mr./s (name of guest), I am (name of staff), your (headwaiter or waiter)”. The Headwaiter/waiter must introduce the theme of the evening/day by saying: “Welcome to our… (name of theme) evening, / day Mr./s… (Name of the guest)”.

In case guest does not go to the bar for an aperitif, the headwaiter should propose aperitif to guests by saying: “Would you care for an aperitif, Mr./s (name of guest)?” Headwaiter/waiter must ensure that menus are in excellent condition (depending on location), stands on the right hand side of the guest, with the menu opened on the first page and holding it by the top, should present to the ladies first while maintaining eye contact by saying: “Please allow me to present you our (name of theme menu/menu of the day) Mr./s (name of guest)”.

Headwaiter/waiter should introduce any one of the specialties of the day (as…

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