Ticket news: Updates on Real Madrid home and away; alteration for FA Cup semi-final sales | News | Official Site

Ticket sales information has been released for both our Champions League matches against Real Madrid, plus on-sale dates for the match against Crystal Palace at Wembley have changed.

Due to returns, we have a limited number of tickets available for the Real Madrid match at Stamford Bridge. These go back on sale to members today (Friday) at 3.30pm. Ticket sales for the away leg of our Champions League quarter-final in Madrid also begin today. Full details are below. Due to these sales, tickets for the FA Cup semi-final against Crystal Palace will now go on sale to season ticket holders on Tuesday April 5, one day later than previously announced. Sales to members will now begin on Wednesday April 6 rather than on Tuesday.

Real Madrid away full details

The match takes place on Tuesday 12 April, kick-off 8pm UK time (9pm local time). Supporters must read the below information before purchasing tickets. Allocation and stadium entry information We will receive an allocation of 1,808 tickets which includes four wheelchair spaces and four personal assistant tickets. Ambulant tickets will be taken from the main allocation. These tickets are expected to arrive next week.

Supporters will NOT be required to produce any evidence of Covid 19 vaccination or evidence of a negative test when entering the stadium. However, supporters who have symptoms or have been in contact with someone with Covid-19 10 days prior should not attend the match.

Supporters will be required to wear a face covering during the match. The use of an FPP2 mask is recommended.

Business season tickets or multiple season tickets in one name Season tickets held in a business name (as determined by the club) cannot purchase tickets for UEFA away matches. Any season ticket holder who holds two or more season tickets in one name can only purchase one UEFA away match ticket. Tickets purchased using season tickets in a business name or multiple names will have the ticket order refunded.

Collection Procedure/Opening times/Deadlines Due to the current sanctions, we are unable to operate a ticket collection point in Madrid. We have looked at alternative distribution methods, such as using the post, but we are unable to provide a duplicate ticket if they fail to arrive. We also explored [email protected] tickets, but this was not an option for this fixture.

Therefore, supporters will need to collect their tickets from Stamford Bridge and the ticket office will open with extended hours in order to assist this.

Tickets will be in the name of the lead booker, but can be collected by any supporter within the booking. The supporter collecting them will need photo ID and will need to quote the lead bookers name upon collection.

Provided supporters send in the fully completed declaration forms by 10am on Tuesday 5 April, tickets can be collected as follows:

Wednesday 6 AprilTickets can be collected from the hospitality ticket office (located in the East Stand) from 2pm until kick-off. After the Real Madrid home match that day, the main ticket office will be open at the final whistle until 11pm.

Thursday 7 April The main ticket office will be open from 10am until 5pm.

Friday 8 April The main ticket office will be open from 10am until 5pm.

Saturday 9 April The main ticket office will be open from 10am until 4pm.

All tickets must be collected by 5pm on Saturday April 9.

Declaration form submissionEach supporter will need to fully complete a declaration form once the booking has been made.

The declaration form must be completed accurately including the passport number of the applicant.

Supporters who purchase two tickets or more in one transaction will be required to submit the application forms from that transaction at the same time.

Failure to comply with the above information will result in the declaration forms being returned without tickets issued. Declaration forms can be submitted by clicking here

Duplicate tickets We regret to inform supporters there will be no duplicate tickets available for this match.

Loyalty points Supporters will receive five loyalty points for this match.

Official travel There will be no club travel in operation for this fixture.

Ticket pricesAdults £59.00Ambulance £59.00Ambulance Personal Assistant £59.00Wheelchair £59.00Wheelchair Personal Assistant Free of ChargeA £2.00 administration fee will be added to each transaction

Refunds We regret that match tickets once purchased cannot be refunded.

Ticket sales information Due to the shortness of time tickets will go on sale to season ticket holders and members simultaneously.

It is important to note that season ticket holders will not be able to purchase for members and members will not be able to purchase for season ticket holders. This is in order to maintain the 60/40 split on away tickets as per the ticketing policy.

Tickets will be sold as follows:

Friday 1 April from 5pm until Saturday 2 April 12pm ONLINE ONLY: Supporters on the UEFA away scheme can purchase one ticket. Supporters on the scheme will be given 500 temporary loyalty points.

Please note that due to the shortness of time, supporters on the UEFA away scheme will not be removed if they do not purchase tickets for this fixture. However, supporters will be removed if they purchase and do not collect their ticket from the ticket collection point.

Monday 4 April from 10am until Monday 4 April 11.30am ONLINE ONLY: Tickets will be sold to members and season ticket holders on a loyalty-point basis, one ticket per person. The number of loyalty points required will be announced on this website no later than 9am on Monday April 4.

Monday 4 April from 12pm until 1.30pm ONLINE ONLY: Tickets will be sold to members and season ticket holders on a loyalty-point basis, one ticket per person. The number of loyalty points required will be announced on this website no later than 9am on Monday April 4.

Monday 4 April from 2pm until at 3.30pm ONLINE ONLY: Tickets will be sold to members on a loyalty-point basis, one ticket per person. The number of loyalty points required will be announced on this website no later than 9am on Monday April 4.

Monday April 4 from 4pm ONLINE ONLY: All remaining members and season ticket holders who have yet to purchase can purchase one ticket per person.

Disabled Season Ticket Application Process Disabled supporters can apply by telephone sale on the disability line 0371 811 2012 or international 0044 207 915 1950 or by downloading the away disabled ticket application form which can be found by clicking here

Disabled supporters can submit this application form on the relevant sales period detailed above [email protected]

Uncollected tickets Supporters who fail to collect their tickets will not receive any loyalty points. Uncollected tickets cannot be refunded or resold.

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